Thunderbird is my preferred mail client, and so I'm using it to connect to our Exchange mail server at work via IMAP.
This worked great for quite some time, until Thunderbird started reporting errors like
"The requested message could not be converted to an RFC-822 compatible format" whenever I refreshed my inbox.
Today, I finally bit the bullet, and started an IMAP debugging session using telnet
With the excellent tutorial
Accessing IMAP email accounts using telnet,
getting up to speed with the IMAP protocol was a matter of minutes. Digging into the protocol
was pretty cool (in my very own sick geeky sense of coolness), and I learned a few things.
It seems that Exchange Server, when contacted via IMAP, tries to convert all messages into
RFC-822 format,
and when this fails, said error is reported. So this isn't really an email client issue, but rather a problem
in either the original message data, or in the conversion process on the server.
However, those insights didn't solve the problem right away. I tried deleting a few suspect messages by ID,
without seeing much of an improvement. After a while, I resorted to a more radical experiment:
- Create a
temp folder on the IMAP server
- Move all messages from the
Inbox to the temp folder
- With all inbox messages out of the way, I hit Thunderbird's "Get Mail" button again.
You'd think that with an empty inbox, there shouldn't be a reason anymore for error messages - but still,
Thunderbird kept reporting RFC-822 conversion issues.
Thunderbird glitch? Bad hair day? What was going on?
Desperate as I was, I did something which, being a Thunderbird devotee, I would
never do under normal circumstances:
I ran Outlook. And indeed,
to my surprise, Outlook still displayed a number of messages in my inbox! All of those were meeting invitations. Apparently,
those were the messages which were in some way incompliant or at least incompatible with RFC-822. I deleted all those
messages in Outlook, emptied the "Deleted Items" and "Trash" folders, then ran Thunderbird again.
Argl. "Get Mail" still reports the same error messages.
Another telnet session followed:
telnet int-mail.ptc.com 143
. login cbrod JOSHUA
. select INBOX
. fetch 1:100 flags
Surprisingly, IMAP still reported 17 messages, which I then deleted manually as follows:
. store 1:17 flags \Deleted
. expunge
. close
And now, finally, the error message in Thunderbird was gone. Phew.
In hindsight, I should have kept those invitation messages around to find out more about their RFC-822 compliance problem.
But I guess there is no shortage of meeting invitations in an Outlook-centric company, and so there will be more specimens
available for thorough scrutiny...
to top
Blog